Politique d’expédition

Please note our current shipping policy applies to the United States only.

Important for International Customers: Please contact our customer service team at support@plugtul.com before placing an order to confirm final shipping costs and delivery times.

Processing

It normally takes 3 business days for us to process your order. Please note that this does not include holidays and weekends.

What is the processing time?

The item’s processing time is the time from receiving your order to physically dispatching it.

After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks. The total processing time varies depending on the complexity, design and size of the specific product or article.

Wholesale orders will naturally take longer. It normally takes 7 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc.

If your order includes very popular items that are experiencing stock availability issues, then the order can take 7-14 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

If you would like to cancel a back-ordered item in your order, contact us at support@plugtul.com.

Shipping

Amazon functions as our logistics partner to ship out PLUGTUL products. They will choose the carrier that they think works best for our customers. Please refer to the shipping table below for the average delivery time for different continents.

Shipping Method	Time	Order Subtotal	Cost
Standard Tracked Shipping	3-5 Business Days (Exceptin remote areas)	< US$30.00	$4.99
Standard Tracked Shipping	3-5 Business Days (Exceptin remot eareas)	≥ $30.00	Free Shipping

Note: We are unable to deliver to the following addresses at this time
Guam, Palau, Puerto Rico, United States Virgin Islands, Inter-American Armed Forces, European Armed Forces, Pacific Armed Forces and outside the United States

Tracking informatiom

Please contact at support@plugtul.com and get the tracking information. We would be happy to look it up for you. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

About tax

All prices include applicable taxes and tariffs for all orders. No hidden fees, the price you see at checkout is the final amount you pay.

For undelivered solution